How do I return an item?

Return Policy:


Original sales receipt must accompany returns.


We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:


• without showing signs of wear or damage in any way

• within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.


If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us, will qualify for a full refund. Refund will be in the same form as original payment.


Refunds are contingent upon inspection of item(s) once we receive it. We will issue a refund within 24-48 hours once approved.

If you are in any way not completely satisfied with the item(s) on your order, contact us and we will issue a full refund once item(s) are returned and inspected. Customer is responsible for all shipping costs if seller is not at fault.


Sincerely,


The Great Heron Team

Customer Service: 713.999.3489
Email:
greatservice@thegreatheron.com